The Hotel Pacific Surabaya offers a convenient 24-hour reception as well as a business centre, a concierge and meeting rooms for the guests. Internet access is available for travellers wanting to remain connected during their stay. Facilities include a laundry service and a dry cleaning service. The guests can sit and rest in the tranquil grounds of the hotel's outdoor area. Sharp Bamboo Monument, Joko Dolog Statue and Submarine Monument are within a 20 minute drive from the hotel.

Bonbin Surabaya is within easy driving distance of the Hotel Pacific Surabaya. The centre of Surabaya is 20 minutes away by car. Under 10 minutes drive away are some great tourist destinations such as the Jembatan Merah Plaza Mall, and conveniently there is complimentary parking on site at the hotel should you need it.